Chattanooga Decorative Arts Collective values the trust of every visitor, customer, artist, vendor, designer, and creative partner who connects with us. Our website is designed to be a colorful and welcoming place to explore art, interiors, textiles, furnishings, design services, events, and creative commerce. As part of that experience, we may collect certain information to help us serve you with care, clarity, and creativity.

This Privacy Policy explains how Chattanooga Decorative Arts Collective may collect, use, and protect information shared through our website, online shop, forms, email communications, newsletter signups, consultation requests, vendor submissions, and customer service interactions.

Information We May Collect

When you visit or interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order details
Payment-related information processed through secure third-party payment providers
Account login information if customer accounts are available
Wishlist or saved product activity if enabled
Design inquiry details
Quote request details
Vendor or artist submission details
Event registration information
Newsletter signup information
Website browsing activity
Device, browser, and general location information
Any information you voluntarily submit through forms or direct communication

How We Use Your Information

We may use collected information to:

Process online orders
Communicate about purchases, shipping, returns, or customer support
Respond to design inquiries, quote requests, and consultation requests
Review artist, maker, vendor, or trade applications
Manage event inquiries or registrations
Send newsletters, updates, product features, event announcements, or promotional messages if you choose to subscribe
Improve website navigation, product organization, and shopping experience
Personalize customer service and product recommendations
Help prevent fraud, misuse, or unauthorized activity
Maintain website security and business records
Support our creative, commercial, and community-centered operations

Online Shopping and Payment Information

When you place an order through our website, payment information may be processed through secure third-party payment platforms. CDAC does not intend to store full payment card details directly on our website unless specifically supported through a secure, compliant payment processor.

Payment providers may collect and process payment information in accordance with their own privacy and security policies.

Supplier, Vendor, and Drop Shipping Information

Some products may be fulfilled directly by suppliers, vendors, artists, makers, or drop shipping partners. When needed to complete an order, we may share the necessary order and shipping details with the appropriate fulfillment partner.

This may include your name, shipping address, phone number, email address, product ordered, and delivery-related information.

Newsletter and Marketing Communications

If you sign up for CDAC emails, we may send you updates about new arrivals, events, artist features, design inspiration, markets, trade opportunities, and special announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Cookies and Website Tracking

Our website may use cookies or similar technologies to help improve your browsing experience, remember preferences, support cart functionality, analyze website traffic, and understand how visitors interact with our pages.

You may be able to adjust cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.

How We Protect Information

We take reasonable steps to protect information shared with us. This may include secure website technology, reputable third-party platforms, limited access to customer data, and responsible internal handling of information.

However, no website, online platform, or digital transmission can be guaranteed completely secure. By using our website, you understand that information shared online carries some level of risk.

When Information May Be Shared

We may share information with trusted third parties when necessary to operate our business and serve our customers, including:

Website hosting providers
E-commerce platforms
Payment processors
Shipping carriers
Suppliers and drop shipping partners
Email marketing platforms
Customer service tools
Analytics providers
Legal, financial, or business advisors when needed
Authorities if required by law or to protect rights, safety, or security

We do not sell personal information simply for the sake of selling customer data.

Artist, Vendor, and Trade Submissions

If you submit work, products, portfolio materials, business details, or application information to CDAC, we may use that information to review your submission, contact you, evaluate fit, discuss opportunities, and maintain internal records.

Submission of materials does not guarantee acceptance, representation, display, sale, partnership, or participation in an event.

Children’s Privacy

Our website is intended for general audiences and is not designed to collect personal information from children. If we become aware that information has been collected from a child without proper consent, we will take reasonable steps to delete it.

Your Choices

You may contact CDAC to request updates or corrections to personal information you have shared with us. You may also unsubscribe from marketing emails at any time.

Certain information may need to be retained for business, order, tax, legal, security, or recordkeeping purposes.

Updates to This Privacy Policy

CDAC may update this Privacy Policy from time to time as our website, shop, services, technology, vendors, and business operations evolve. Updates will be posted on this page with a revised effective date when applicable.

Contact Us

For privacy-related questions, please contact:

Chattanooga Decorative Arts Collective
Website: cdac.art
Email: [email protected]