Frequently Asked Questions

Questions are part of the creative process. Whether you are choosing a fabric, planning a room, discovering a new artist, ordering a piece for your home, or exploring how to join the collective, we are here to help you move forward with confidence.
FAQ
Questions are part of the creative process. Whether you are choosing a fabric, planning a room, discovering a new artist, ordering a piece for your home, or exploring how to join the collective, we are here to help you move forward with confidence.

Shopping Questions

CDAC may offer a curated mix of decorative arts, designer fabrics, wallcoverings, furnishings, lighting, textiles, antiques, pottery, original art, artist prints, custom furnishings, soft furnishings, outdoor pieces, decor, and limited market finds.

Some products may be available online, while others may be limited, one-of-a-kind, supplier-direct, custom, or available through inquiry. Product availability may change quickly, especially for vintage pieces, artist-made goods, and limited inventory.

The Vanishing Market is a suggested collection concept for limited-availability pieces. These may include antiques, artist-made items, one-of-a-kind objects, market finds, and specialty products that are no longer available once purchased.

If wishlist functionality is enabled, customers may save favorite products for later browsing, design planning, or future purchase.

Yes. If you need help with a fabric, wallcovering, furniture piece, art item, measurement, material, or style direction, please contact our team before placing your order.

Fabric and Wallcovering Questions

If samples are available through CDAC or the supplier, they may be offered on the product page or by request. We recommend samples when choosing color, texture, pattern, scale, or material for a design project.

Yes. CDAC’s design-focused support can help customers explore fabrics, wallcoverings, colors, patterns, textures, and materials for residential, commercial, or creative spaces.

Measurements depend on the product, room, repeat, pattern scale, installation needs, upholstery details, drapery style, and project type. A wallpaper calculator or fabric yardage calculator may be developed in the future. Until then, customers are encouraged to contact CDAC or a professional installer before ordering.

Fabric, wallpaper, wallcoverings, trim, and special-order materials may have strict return limitations, especially if cut, ordered specifically for the customer, or fulfilled directly by a supplier. Please review product details before purchasing.

Shipping Questions

Yes, eligible items may be available for shipping. Shipping options may vary depending on product size, weight, supplier, fulfillment method, and delivery location.
Yes. Some products may ship directly from suppliers, makers, vendors, artists, or drop shipping partners.
Not always. Orders with multiple items may ship separately if they come from different suppliers, vendors, makers, or fulfillment locations.
When tracking is available, it may be sent by email or provided through your customer account if account features are enabled.
Furniture, large art, lighting, oversized decor, outdoor pieces, and fragile items may require freight shipping, special delivery, or additional coordination.

Returns and Refunds Questions

Return eligibility may depend on the item type, supplier policy, condition, fulfillment method, and whether the product is custom, special order, final sale, vintage, antique, artist-made, or one-of-a-kind.
Custom orders, made-to-order pieces, special orders, fabric cuts, wallpaper orders, artist commissions, and custom furnishings may be final sale unless otherwise stated.
If a return is approved, CDAC may issue a refund, store credit, an exchange, a replacement, or a partial refund, depending on the item and circumstances.
Please contact CDAC as soon as possible with your order number, photos of the item and packaging, and a description of the issue. Keep all packaging until the issue has been reviewed.

Order Tracking Questions

If tracking is available, you may receive tracking details by email or through your customer account. You may also contact CDAC with your order number for assistance.

Tracking can take time to update after a label is created. Supplier-direct items may also have different tracking timelines depending on the fulfillment partner.

Check around your delivery area, mailbox, front desk, or receiving location. If the package is still missing, contact CDAC so we can help review next steps with the carrier or supplier.

Design Studio Questions

Yes. CDAC may assist with fabric selection, wallcovering guidance, upholstery planning, drapery and window-covering ideas, decorative sourcing, art sourcing, room-refresh support, and custom-furnishing inquiries.

A Request a Quote option may be available for upholstery, fabric, wallcovering, drapery, custom furnishings, and design-related projects.
Yes, once the calendar link is available, customers will be able to book consultations online. The booking link may also be added to the CDAC MetaCard.

Artists, Vendors, and Rentals Questions

Yes. CDAC may offer a submission process for artists, makers, and craftspeople who would like their work considered for display, representation, sale, or collaboration.

Yes. Vendor opportunities may include pop-ups, markets, outdoor setups, white container rentals, or available lease space inside the center.

Yes, the website should include a rental or lease space page where available spaces, vendor opportunities, and inquiry forms can be featured.

Events Questions

Yes. The Events page should list upcoming markets, classes, workshops, artist showcases, trade events, vendor pop-ups, and community gatherings.

If registration or ticketing is available, event pages may include links to RSVP, register, or purchase.

Still have a question? We are here to help.
Reach out anytime. Your creative journey matters to us.