Shipping
Information

Shipping Information

From delicate textiles to sculptural furnishings, from artist-made objects to designer wallcoverings, every CDAC order carries its own story. Our shipping process is designed to move each piece with care, communication, and as much clarity as possible.

Because Chattanooga Decorative Arts Collective curates art, interiors, textiles, furnishings, makers, designers, and creative commerce in one colorful destination, shipping details may vary by product type, supplier, vendor, artist, or fulfillment method.

How Shipping Works

Eligible products may ship through CDAC, a supplier, an artist, a maker, a vendor, a manufacturer, or a drop shipping partner. Some pieces may be ready to ship quickly, while others may require additional time for supplier confirmation, special handling, custom production, or freight coordination.

Order Processing

After an order is placed, processing may include:

Payment confirmation
Inventory verification
Supplier confirmation
Product preparation
Packaging
Shipping label creation
Freight scheduling, if needed
Tracking updates when available

Processing times may vary by item.

Supplier-Direct and Drop Shipping

Some products may ship directly from a supplier or fulfillment partner. This allows CDAC to offer a broader selection of fabrics, wallcoverings, furnishings, and decorative pieces.

Supplier-direct shipping may affect:

Processing times
Tracking updates
Packaging
Return eligibility
Shipping cost
Delivery timeline
Replacement options
Damage claim procedures

Estimated Shipping Times

Shipping timelines are estimates and may vary based on product availability, fulfillment source, carrier delays, weather, holidays, freight schedules, and supplier processing.

If an item has a longer lead time, that information should be included on the product page when available.

Multiple Shipments

If your order includes multiple items, they may arrive separately. This is common when products come from different suppliers, artists, vendors, or fulfillment locations.

You may receive more than one tracking number for a single order.

Shipping Costs

Shipping costs may depend on:

Product size
Product weight
Product value
Delivery address
Carrier
Supplier or vendor location
Packaging needs
Freight requirements
Special handling

Large, fragile, custom, or oversized items may require a separate shipping quote.

Furniture, Art, Lighting, and Large Items

Furniture, oversized art, lighting, rugs, outdoor furnishings, custom pieces, and fragile decor may require freight delivery or specialty handling.

Large item delivery may require:

Delivery appointment scheduling
Signature confirmation
Inspection upon arrival
Additional delivery fees
Freight or white glove service if available
Special handling instructions

Local Pickup

If local pickup becomes available, eligible products may include pickup instructions at checkout or through follow-up communication.

Please wait for pickup confirmation before arriving to collect your order.

Damaged Shipments

If your order arrives damaged, please contact CDAC as soon as possible.
Include:

Order number
Product name
Delivery date
Photos of the item
Photos of the packaging
Photos of the shipping label if available
Description of the issue

Please keep all packaging until the issue is reviewed. Carriers and suppliers may require the original packaging for claims.

Lost or Delayed Shipments

If tracking shows that your package is delayed, lost, or delivered but not received, contact CDAC with your order number. We will help review the issue and coordinate next steps when possible.

Carrier investigations and supplier claims may take time.

Shipping Questions

For shipping support, contact:

Email: [email protected]

Please include your name, order number, and product name so our team can assist you more efficiently.