Returns & Refunds

At CDAC, every piece is selected with intention. Some items are custom-ordered. Some are hand-created by artists. Some are cut specifically for a project. Some are limited, vintage, or entirely one-of-a-kind.

Because Chattanooga Decorative Arts Collective brings together art, interiors, textiles, furnishings, makers, designers, and creative commerce in one colorful destination, return and refund options may vary by product, supplier, order type, and fulfillment method.

Before You Buy

We encourage customers to review product details carefully before placing an order, especially for:

Fabric
Wallcovering
Wallpaper
Custom furnishings
Furniture
Lighting
Original art
Artist-made pieces
Antiques
Vintage items
One-of-a-kind pieces
Special orders
Supplier-direct items

If you have questions about color, size, pattern, texture, material, lead time, return eligibility, or product use, please contact us before purchasing.

Return Eligibility

Return eligibility may depend on:

Product category
Product condition
Supplier policy
Fulfillment method
Custom or special-order status
Final sale status
Time since delivery
Packaging condition
Whether the item has been used, installed, altered, cut, or damaged

Approved returns must generally be unused, undamaged, in original condition, and returned with original packaging when possible.

Items That May Not Be Returnable

Some items may be final sale or not eligible for return, including:

Custom orders
Special orders
Made-to-order products
Cut fabric
Wallpaper and wallcovering orders
Trim, samples, or swatches unless otherwise stated
Artist commissions
Original art
Antiques
Vintage items
One-of-a-kind pieces
Final sale items
Clearance items
Installed products
Altered or damaged products
Supplier-direct items with separate return restrictions

Fabric and Wallcovering Returns

Fabric, wallpaper, wallcoverings, trims, and related materials often have strict return rules. Many are cut, ordered, produced, or fulfilled specifically for the customer.

Please confirm yardage, roll count, color, pattern, scale, texture, repeat, and material before ordering. Samples are recommended when available.

Furniture and Large Item Returns

Furniture and oversized pieces may be subject to supplier approval, return shipping costs, freight fees, restocking fees, or special packaging requirements.

Some large items may be final sale depending on the supplier, delivery method, or product type.

Refunds

If a return is approved and received in acceptable condition, CDAC may issue:

Refund to the original payment method
Store credit
Exchange if available
Replacement if applicable
Partial refund in select cases

Original shipping charges, return shipping fees, delivery fees, special handling fees, customization fees, and rush fees may be non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact CDAC as soon as possible.

Please provide:

Order number
Product name
Photos of the item
Photos of the packaging
Description of the issue
Delivery date

Keep all packaging until the issue is reviewed.

How to Start a Return Request

To request a return or refund review, contact:

Email: [email protected]

Please include:

Name
Order number
Product name
Reason for request
Photos if applicable
Preferred resolution

CDAC will review the request and provide the next steps if the item is eligible.