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Shipping Policy

Chattanooga Decorative Arts Collective curates a colorful mix of art, interiors, textiles, furnishings, fabrics, wallcoverings, artist-made pieces, and design-forward goods. Because our marketplace may include products from suppliers, creators, vendors, and specialty sources, shipping methods and timelines may vary by item.

This Shipping Policy explains how orders may be processed, fulfilled, shipped, delivered, and handled when questions arise.

Order Processing

Once an order is placed, CDAC or the appropriate fulfillment partner will begin processing the order. Processing times may vary based on:

Some items may ship quickly, while others may require additional lead time.

Supplier-Direct and Drop Shipping

Some CDAC products may ship directly from suppliers, artists, vendors, makers, manufacturers, or drop shipping partners. In these cases, the product may not physically pass through CDAC before it reaches the customer.

Supplier-direct fulfillment may affect:

CDAC will make reasonable efforts to clearly communicate available shipping details.

Shipping Timelines

Shipping timelines are estimates and may vary. Delays may occur due to supplier processing, carrier issues, weather, holidays, high order volume, freight scheduling, customs, if applicable, or product availability.

Estimated shipping or delivery windows are not guaranteed unless specifically stated in writing.

Tracking Information

When tracking is available, customers may receive tracking details via email or in their customer account, if accounts are enabled.

Tracking may take time to update once a shipping label has been created. For supplier-direct or specialty items, tracking may be provided once the supplier or fulfillment partner releases it.

Shipping Costs

Shipping costs may vary depending on:

Some large, fragile, custom, or specialty items may require separate shipping quotes.

Large Item and Freight Delivery

Furniture, oversized decor, large art, lighting, rugs, outdoor pieces, custom furnishings, and fragile items may require freight delivery or specialty handling.

Freight delivery may include additional coordination. Customers may need to be available to receive the item, inspect the delivery, and promptly report any concerns.

Additional fees may apply for missed delivery appointments, inside delivery, white glove delivery, remote delivery areas, storage, redelivery, or special handling.

Local Pickup

If local pickup becomes available, eligible products may include pickup instructions at checkout or through follow-up communication from CDAC.

Customers should wait for pickup confirmation before arriving to collect an order.

Multiple Shipments

Orders with multiple items may ship separately, especially when items come from different suppliers, makers, vendors, or fulfillment locations.

Customers may receive more than one tracking number or delivery notification for a single order.

Damaged Shipments

If an item arrives damaged, please contact CDAC as soon as possible.

Please include:

Please keep the original packaging until the issue is reviewed. Some carriers or suppliers require packaging for claims.

Lost or Delayed Packages

If tracking shows a package is delayed, lost, or delivered but not received, please contact CDAC so we can help review the issue.

Carrier investigations, supplier communication, or claim processing may take time. CDAC will make reasonable efforts to assist, but final resolution may depend on carrier or supplier policies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. CDAC is not responsible for delays, lost packages, additional charges, or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error after placing an order, contact CDAC immediately. Address changes may not be possible once an order has been processed or shipped.

International Shipping

If international shipping becomes available, additional costs, customs fees, duties, taxes, restrictions, and delivery timelines may apply. Customers are responsible for any applicable import costs unless otherwise stated.

Shipping Questions

For shipping questions, please contact:

Email: [email protected]

Please include your name, order number, and the product you are asking about so our team can assist you more efficiently.

Final Shipping Note

CDAC is a growing creative marketplace. As supplier relationships, drop shipping systems, artist partnerships, and product categories expand, shipping processes may continue to evolve. We are committed to keeping the experience as clear, organized, and helpful as possible while preserving the artistry and uniqueness of the pieces we offer.